Workspot - Troubleshooting – EUA

Restart

If you are having issues, first try rebooting the Workspot computer. In the session, you will see Restart as an option.

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Reset Settings

Click on the blue gear in the top left
Click on Clear Certificates
Click on Reset

* If the problem persists, click on Upload Logs. Then we can report the issue to Workspot which helps them identify the problem.

Still Unable to Connect?

If you are still unable to connect to your "My Workspot" please feel free to use a SharedPool machine. Submit a ticket to support@eua.com letting us know you are having an issue but grab a Shared Pool machine. For more information on Workspot shared pools, see this article: Workspot - Shared Pool Computers

Missing Computers?

If you log in and do not see the virtual computers, it is a quick and easy fix:

Click on the blue gear and choose Refresh Configuration